Support

Last updated: September 3, 2026

Ticket Piles is supported by email. This page is the support channel and the service level agreement for the app.

Hours of operation

Monday–Friday, 09:00–17:00 Europe/Bucharest (EET/EEST)
Closed Saturday, Sunday, and public holidays in Romania

Service level agreement

First response within two business days
Support is provided in English, by email
Bugs that stop the app from opening or saving are treated first
How-to questions and feature requests are answered in the same channel, without a separate resolution-time promise

Email zoltan@ugron.ro for bugs, questions, or feature requests.

Please include:

Your Jira Cloud site hostname (for example, yoursite.atlassian.net)
What you were doing
What you expected, and what happened instead

Setup and how-to: Documentation.

Privacy requests (access or deletion): zoltan@ugron.ro — see the Privacy Policy.